Buyer Journey
Trusted for 65 years.
Your Build Journey: From Enquiry to Handover
Building a home is a big step. Here’s exactly what to expect when you build with Coldon Homes, from your first conversation to moving in.
This is why we will always take the time to develop your design, guide you through the myriad of decisions required and ultimately build you a home you’ll love.
This isn’t our guarantee – it’s just what we do every single day.
A clear path from start to finish
YOUR BUILD TIMELINE
Building a home involves many decisions and moving parts. That’s why we’ve structured the entire process into five clear stages. You’ll always know what’s happening, when it’s happening, and who to contact with questions. No surprises, no guesswork. Just transparent progression from design through to handover.
01
DESIGN SELECTION
02
SITE ASSESSMENT
03
INTERIOR SELECTION
04
PERMIT & CONSTRUCTION
05
THE
HANDOVER
Stage 1: Design selection
Choosing the right design for you
Your first step is finding a design that suits your lifestyle and budget. We have four ranges: Leisure (coastal homes), Estate (spacious family layouts), EcoRetreat (energy-efficient compacts), and Tailored Homes (fully custom builds). Each has been designed for specific sites and living situations.
During your consultation, we’ll discuss your needs, show you designs that align with your brief, and answer all your questions. There’s no cost at this stage, and no pressure to decide immediately.
What happens:
- Consultation with one of our design consultants (at our office, your site, or via video)
- Review of designs that suit your block and budget
- Preliminary floor plan and inclusion list provided
- Overview of the entire building process
Next step:
If you like what you see, we’ll move to site assessment and detailed quoting.
Stage 2: Site assessment & consultation
Understanding your block and adapting your design
Every block is different. Slope, soil type, orientation, views, access. These factors shape how we build. Our team will visit your site, assess these conditions, and recommend design modifications to maximise your outcome. You’ll receive a detailed site plan showing exactly where your home will sit and how it will look from the street.
This is also when we identify any council requirements, planning overlays, or building restrictions that may apply. Our 65 years of local experience means we navigate these approvals efficiently, saving you time and stress.
What Happens:
- Site visit and detailed assessment (slope, soil conditions, orientation, views)
- Preliminary structural recommendations
- Council requirement check (overlays, setbacks, bushfire ratings)
- Site plan and elevations prepared
You’ll Receive:
- Accurate site plan showing home placement on your block
- Elevation drawings (how your home will appear from the street)
- Council requirements summary
Fixed-price building quote with transparent breakdown
There are no hidden costs
We don’t charge for this site plan and quote preparation. You’ll see exactly how our designs will fit on your land in order to make the best informed decision possible.
Your Next Step:
Review the quote, ask questions, and sign when you’re ready. Once signed, we move to permits and selections.
Stage 3: Interior selections and finishes
Making your house into your home
This is where your vision takes shape. You’ll work with our design team to select every interior and exterior detail; colours, textures, fixtures, and finishes. Kitchen benchtops and cabinetry, bathroom tiles and tapware, paint colours, flooring, door hardware, and lighting.
Our team will guide you through the selection process, recommending finishes that suit your design and work within your budget. If you’ve fallen in love with a specific product, we’ll source it. Nothing is off-limits at Coldon Homes.
What you’ll choose:
Internal and external paint colours | Kitchen and bathroom finishes | Flooring | Doors, hardware, and fixtures
How we guide you:
We provide upgrade pricing upfront so you know exactly what each choice costs. No surprises later. Our experienced team will help you understand which upgrades represent genuine value and which are purely aesthetic.
Next step:
Once all selections are finalised and signed off, we submit your building permit application and begin ordering materials.
Stage 4: Approval & construction
We Handle Permits, You Watch Your Home Come to Life
Your dedicated Site Supervisor takes the lead from here. They’ll coordinate all permit submissions, soil testing, engineering reports, and council approvals. Our experience navigating Bass Coast and South Gippsland councils means approvals move efficiently. Once everything is approved, we order materials and finalize the construction schedule.
You’ll receive confirmation of your building permit, soil test results, and your confirmed start date well before construction begins.
Your Site Supervisor is your single point of contact throughout. They’ll guide you through every phase, answer questions, and provide progress updates.
Key milestones:
Site prep and slab | Frame erection | Roof completion | Lock-up stage | Services installation | Plaster and drywall | Paint and finishes | Final inspections
Next step:
Pre-handover inspection walk-through with your Site Supervisor.
Stage 5: Handover and Keys
Welcome home
You’ve been counting down the days. You’ve watched your home take shape, attended the pre-handover inspection, and created your snag list. Now comes the moment you’ve been waiting for.
On handover day, your Site Supervisor will conduct a final walk-through with you. Everything will be demonstrated; how every system works, where the mains switches are, how to maintain your new home. You’ll receive your keys, your Certificate of Occupancy, and complete warranty documentation.
You’ll receive:
- Keys and garage remotes
- Certificate of Occupancy
- 10-year structural warranty
- 6-year non-structural warranty
- Complete maintenance and care guide
- Site Supervisor contact information for any handover queries
After Handover
We're Here for the Long Term
Your relationship with Coldon Homes doesn’t end at handover. Your 10-year structural warranty and 6-year non-structural warranty protect you well into the future. If you ever have questions about your home’s maintenance, warranty claims, or future renovations, we’re here. That’s because we believe in building relationships, not just homes.